I keep getting the same questions again and again so I thought I'd start a thread where people could check to see if someone else might have already had the same issue. Feel free to post/answer questions. User specific issues can still be sent [email protected] and be sure to include your transaction ID.
Q: I paid but I haven't gotten a download link... what gives?
A: eChecks can take up to 4 business days to clear. If you already have money in your paypal account, or you pay via credit card, you'll get instant access.
Q: I'm on a mac and I can't download the video.
A: Simply click the link to save the file to your computer. If you have problems, try Option + Click and the "Save to Disk" command to save the file to your computer.
Q: I'm on a PC and I can't seem to download it.
A: Check to make sure that your firewall is off.
Q: I'm getting jerky playback with my video. Quicktime quits out on me halfway through.
A: Try getting the most recent of Quicktime.
Q: My internet connection is slow and I'm having difficulties downloading it.
A: Try using a program called Down Them All: http://www.downthemall.net/