Can not access my TAD videos I ordered

**Deadlyhazard** · February 13th, 2012, 04:22 PM

I bought a few videos off of the Art Department a couple of weeks ago. I was charged from my credit card and received an hour of access to my videos and was able to download half of Jason Manley's composition and part of Brad Rigney's stuff. I exited the browser and tried accessing the downloads again and I simply could not, as the link had expired.

I have contacted support over two weeks ago (a day after I couldn't access my purchases), made threads in the support section, have messaged the suggested users on the support forum ([email protected], among others) and have received absolutely zero response.

So, I thought I'd make a public thread to maybe get some ideas on what to do or maybe catch someone's eye who can help. I have credit card information and such to verify my purchase and will provide to anyone I can trust (moderators, support from TAD/MB). I really want to access these videos that I paid for, thanks for any help!

**Arshes Nei** · February 13th, 2012, 04:47 PM

The massive black email may be down not working for them, try using aaron again but theartdepartment.org

Can't remember if scooter was also a good contact too.

**Deadlyhazard** · February 13th, 2012, 05:12 PM

Originally Posted by Arshes Nei

The massive black email may be down not working for them, try using aaron again but theartdepartment.org

Can't remember if scooter was also a good contact too.

Alright I sent another e-mail to Aaron.

is it [email protected]?

**Arshes Nei** · February 13th, 2012, 05:22 PM

No, it's also theartdepartment.org

I suggest using that instead of massive black as I said it's likely to be down for the people handling the videos.

**Deadlyhazard** · February 17th, 2012, 09:35 PM

How long should I wait for them to contact me? I tried those new e-mails about four days ago, no response yet :X.

**Deadlyhazard** · February 20th, 2012, 03:08 PM

Alright seriously, it's been over a month. No contact. Does TheArtDepartment even have support for their videos anymore? Because glancing at the support forum, I don't think they do. So I've tried messaging about 10 different e-mails, most of which I've tried twice over a long period of time.

What's the next step for me to try?! I'm running out of options here! Someone help me contact support

.

**Shybird** · February 20th, 2012, 06:45 PM

Have you been able to get a hold of someone through the live chat option at all?

**Arshes Nei** · February 20th, 2012, 08:11 PM

I'll email Jason to see if he can give a better response. Sorry about that.

**Deadlyhazard** · February 22nd, 2012, 02:32 PM

Thanks a lot y'all, hopefully this'll get resolved soon.

What is this livechat option? I thought that was just for people who wanted to attend TAD. They have a livechat support option?

**Shybird** · February 22nd, 2012, 05:44 PM

Well the page for downloads has the same advertisement for the live chat option as the rest of TAD. Seems to be worth a shot to at least get your problem some attention. Best of luck getting this resolved =/

**Arshes Nei** · February 22nd, 2012, 06:33 PM

Try info at theartdepartment.org I have alerted Jason to this thread already.

**Deadlyhazard** · February 27th, 2012, 05:22 PM

Alright I tried that about a week ago and still no response.

So in total the time has been about a month since I've sent e-mails and tried to get support.

Have you had any luck contacting Jason? Thanks for the help again.

**Arshes Nei** · February 27th, 2012, 05:24 PM

Originally Posted by Deadlyhazard

Alright I tried that about a week ago and still no response.

So in total the time has been about a month since I've sent e-mails and tried to get support.

Have you had any luck contacting Jason? Thanks for the help again.

Yeah I spoke with him and was the one who gave me that info, so I'll let him know again.