View Full Version : Lost Downloads.... new question!
March 15th, 2010, 05:42 PM
Kind of.... Different situation, my hard drive died earlier this year before I could get all of my stuff backed up including the videos I downloaded from last year. I had quite a few, Jason Chan Style Exploration,Jason Chan Quick Sketch, Andrew Jones Fine Art #1, Perspective With Carl Dobsky Volume 1, Jason Chan Digital Illustration, Zhanglu/Manley - Portraits Volume 1 - Caucasian Female.... As you can guess I was rather disheartened when I lost these as that's quite a bit of change I put down for them. I am not sure if it has been too long since I bought them, I still have the receipts. Does any one know if there is any possible way I can get some more copies. Or will I have to shell out the cash again?
Thank you in advance.
March 15th, 2010, 08:54 PM
We send out download links with each order. If you need an additional download, you can click on the old download links and they will take you to a form that allows you to request additional downloads.
Also note that we send the links to the email address that you used when you made your original purchase.
March 15th, 2010, 09:01 PM
MassiveDVD thank you, I will go to those links right now.
March 15th, 2010, 09:09 PM
I just requested them, I hope they say it's ok. I know that's a lot of downloads to ask for additional links for.
March 16th, 2010, 04:06 PM
Does anyone know how long it should take before I get a reply about the status of my request for additional downloads? I am sorry to keep bugging you all but I am rather antsy to find out.
March 16th, 2010, 04:35 PM
Thank you Massive Black for allowing me to get those additional downloads. I truly appreciate!!! :heart: